Terms of service

ADVERTISING DISCLAIMER

We attempt to be as accurate as possible with Products descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers and brands, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.

RETURNS & EXCHANGES

Having second thoughts about your purchase? Not a problem! We know sometimes (and only sometimes) a product bought online is not always what you expect. It might not suit you as you thought or you might have seen something else on our website that caught your attention!

With our return policy, you can return your purchase up to 30 days after you have received it for either an exchange or store credit. The purchase price is the amount you paid for the product and excludes any delivery costs.

All returned items will be required to be unworn, in perfect condition, and needs to be accompanied by the original packaging.

ALL MIINELLA PRODUCTS ARE RETURNABLE, EXCLUDING THE FOLLOWING;

Custom designed jewellery
Any products bought on sale

DISCLAIMER:

All goods being returned must be unworn, unused, undamaged, properly protected, in perfect condition, and accompanied by the original packaging.
Exchanges will be subject to availability. In the case that the specific item is not in stock, store credit will automatically be issued to you.
We don’t accept any returns after 4 weeks from when the purchase was received.
You will be liable for paying the courier costs when returning the item.
It is your responsibility to ensure the correct mailing address is given as we are not liable for any items lost in the post. Or you can contact us to arrange collection with our couriers at R100 one way.
We do not refund international duties or taxes.
Miinella Jewellery reserves the right to refuse any return.

Regrettably, Miinella will not be responsible for broken chains. By nature chains are extremely delicate and need to be handled with great care by the wearer. The replacement fee for chains are R150 for sterling silver and R1200+ for gold, depending on the length and weight.

PLEASE SEND RETURNS TO:

37 Howard Avenue

Glenmore

Durban

4001

Contact: 083 567 8584

INSURANCE

INSURANCE OF COURIERED JEWELLERY

All of our courier parcels are insured to the value of R40 000 per item. If your item happens to be worth more than the allocated amount, we strongly recommend that you insure your jewellery before we send it to you.

GENERAL JEWELLERY INSURANCE

We highly recommend that your insurance is in place before the collection of your item occurs. Please ensure you have an all-risk policy cover which will include theft, loss, damage as well as the risk of a stone popping out, etc. Upon the collection of the item (or from our courier), all risk of ownership is passed to you or your appointed agent.

Miinella Jewellery is not accountable for any damage incurred after the delivery has taken place. We recommend the customer insure all products ordered from us. A valuation certificate will accompany your product through email as well as a hard copy upon completion of the item. This will be able to be used for insurance purposes.

We are also willing to communicate with our insurance company on your behalf for a quote, which you can then choose to either accept or decline. The benefits of using our suggested insurance company are that they quote on a yearly fee which is a small percentage of the total price of the item purchased and they obligate you to use us again, should anything happen to your item, which means you receive the exact design you had within the closest possible specifications.

REPAIR

In the unlikely event of one of the stones popping out of the setting, your Miinella jewellery piece comes with a standard of a six-month stone replacement guarantee. In the highly unlikely occurrence of this event, please contact us at info@miinella.com for the replacement and full check of your jewellery item.

If it is due to any manufacturing fault we will take responsibility to repair your commission piece within six months of your purchase. We are not liable or accountable for the loss and replacement of any stones if the jewellery item has been resized or repaired in any way. We provide you with a valuation certificate upon the transfer of your jewellery piece and also the details of our preferred insurance company. We highly recommend that you insure your commission piece as soon as you take ownership of it. We advise that you have any claws or delicate settings checked yearly. We will charge your account for any repairs after the six months.

SIZING

The correct ring size is absolutely critical during the process of having a custom ring designed and manufactured. You can measure your finger for the correct ring size at any jewellery store near you. However, keep in mind that the brand of equipment used by the specific jewellery store can also affect the outcome of the specific size. We are well aware that finding out the exact size of a secret special occasion ring is rarely an easy task. We would like to assist you as much as we can, as we know this can be a daunting charge. In the event of a ring sitting either too loose or too tight, we are able to resize most rings up to one or one and a half sizes bigger or smaller. Just keep in mind that resizing can compromise the integrity of the ring. We would highly suggest limiting resizing to a maximum of three times within the lifespan of the ring because it is possible for a tiny mark or colour difference to appear after resizing. This is because the solder used during the process is usually differently alloyed for it to melt at a lower temperature.

It is also important to note that some gemstones are not able to handle excessive heat or tension during the process of resizing. Therefore, we might have to remove the stones beforehand. Your resizing fee will be dependent on the amount of labour needed during the process as well as what metal your ring is. We will confirm the total cost of resizing before commences. Also note that some metals, such as Titanium, cannot be resized and will have to be remade.

WARRANTY POLICY

In the unlikely event of one of the stones popping out of the setting, your Miinella jewellery piece is accompanied by a six-month stone replacement guarantee. In the highly unlikely occurrence of this event, please contact us at info@miinella.com for the replacement and full check of your jewellery item.

Specific to rings:

In the event of a ring sitting either too loose or too tight, we are able to resize most rings up to one or one and a half sizes. However, keep in mind that the integrity of the ring gets compromised during each resizing. Therefore, we suggest limiting resizing a ring to a maximum of three times within the lifespan of the ring. As a wedding gift from us to you, we offer one free polish of your engagement ring. You are welcome to make an appointment approximately two weeks before your wedding date to ensure your beautiful Miinella ring is in top condition on your special day!

GUARANTEE EXCLUSIONS

Please set some time aside to read the “Do’s & Don’ts” of jewellery care as it’s important to take care of your item because the 6-month guarantee is limited to and excludes:

The loss of centre diamonds, semi-precious and synthetic gems.
Any worn jewellery with noticeable bumps and bends.
A repair on an item we did not manufacture.
Any resized item.
Any item manufactured by us but worked on (either cleaned, repaired or resized) by another jewellery.

JEWELLERY CARE

Brass Jewellery

Sprays and creams including soap, perfume, moisturiser and sunscreen can cause your jewellery to become dull. We highly recommend removing your jewellery before using any of these products.
Brass can simply be cleaned back to their original appearance by using a standard brass metal polish, such as “Brasso'', which is a Miinella favourite. The piece of platinum paper that we sent along with your order can also be used to bring back the original shine of your beloved brass jewellery piece.
If you would require us to clean or re-plate any jewellery piece for you, please contact us at info@miinella.com and we will gladly arrange this.

Plated Jewellery

Please note that extra care should be given to plated jewellery.

Avoid bringing your plated jewellery into contact with any products such as oils, lotions or perfumes. We recommend only wearing your jewellery once you are done using those specific substances.
Remove your plated jewellery whenever you are doing activities such as exercising, swimming or when you are in the bath or shower.
In the event of plated jewellery coming off, we are able to re-plate any jewellery piece for you. Feel free to contact us at info@miinella.com and we will gladly arrange this service for you. Our plating service starts at R150.

JEWELLERY REPAIR

Wear and tear of jewellery can occur during any point of wearing the jewellery or if you are not careful handling the jewellery item. Jewellery comprises delicate components and it is important to handle it with care if you would like it to be long lasting. We are willing to repair a damaged jewellery piece at no charge within the first month after the purchase has been made. If repair is required after this grace period, an extra fee will be charged after the inspection of the product has taken place.

In the unfortunate event of damaging your jewellery, please feel free to send us an email to info@miinella.com.

Please note that you will be liable for all courier charges when getting your item/s to and from our office. If you would like us to arrange courier services to pick up your item from your location, we will gladly assist you with that.