Shipping policy
LOCAL ORDERS
HOW LONG DOES MY ORDER TAKE?
As you know, quality takes time! It is of the utmost importance that your product gets to you in perfect condition. So please allow up to 10 – 15 working days for processing and manufacturing your order. It is important to note that we can only start manufacturing and processing your order once we’ve received payment for it. The sooner proof of payment is received, the sooner we can start producing your Miinella jewellery.
WHERE DO YOU DELIVER TO AND HOW MUCH DOES IT COST?
Our courier services deliver throughout South Africa at R100 per parcel.
Having said that, if your order happens to be over R1000, we will ship it to you for free! Consider it a gift from us to you!
WHEN WILL IT GET HERE?
Please allow 10-15 working days for shipping from the time your order has been placed. When your parcel has been dispatched you will immediately receive an email with your tracking number.
WHAT KIND OF ADDRESS DO YOU NEED?
We’ll be needing a physical address for all shipping within South Africa. Please ensure the correct address is given as we will not be liable for parcels delivered to the wrong shipping address.
CAN I COME TO COLLECT?
Of course! We do have a studio in Durban, so if you happen to be based in that area, or if you would like to enjoy a drive to our scenic neighbourhood, please feel free to select ‘collection’ as your shipping option. We will notify you once your order has been completed and is ready for collection. We absolutely love visitors – so feel free to pop in to collect or even just to chat!
INTERNATIONAL ORDERS
If you happen to live overseas, please allow 10 – 15 working days for the processing and manufacturing of your chosen Miinella jewellery piece. At the end of the day, our items are ‘made to order’ and perfection takes time!
We provide Aramex and DHL door to door courier service. This specific service takes roughly 2-3 weeks, and the cost depends on the country. Feel free to request a quote for your country. As soon as your parcel has been dispatched, you will receive an email with your tracking number.
If you require shipping to a destination outside of South Africa, on top of Miinella’s Jewellery's shipping cost, tax, customs, and import duties will be levied by the local government of the client. All additional taxes and fees are for the account of the client. This can range from 20% to 40% of the order value. Items will be shipped from Durban, South Africa, with an official invoice declaring the total of merchandise purchased in South African Rands.
CUSTOMS AND IMPORTS
You may be held responsible for customs and import duties, quotas, permits, product restrictions, and/or any other local requirements. Customs policies vary widely from location to location. We recommend that you investigate these policies before placing an order, as we will not be held liable for any extra charges there might be for international shipping.
PAYMENT OPTIONS
We try to ensure that our payment options are as convenient as possible for you! This is why we present a variety of payment options including PayFast, and EFT (Electronic Funds Transfer) for your convenience.